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Datenschutz (Data Protection)

Introduction

Thank you for choosing Malex Travel Tour Guide Agency. We take the protection of your personal data seriously. This Privacy Policy explains how we collect, process, and protect your personal data when you book a tour with us or interact with our website and services. We comply with the German Federal Data Protection Act (BDSG) and the General Data Protection Regulation (GDPR) (EU) 2016/679.

1. Types of Personal Data We Collect

We collect the following types of personal data in the course of our activities:

  • Contact Information: Name, email address, phone number, and address.

  • Booking Information: Tour booking details such as the number of participants, tour date, and special requests.

2. Purpose of Data Processing

We collect and process personal data for the following purposes:

  • Booking and organizing tours: To process your booking requests and provide you with the agreed-upon tour services.

  • Customer support and communication: To answer your queries and communicate with you about bookings, tour details, or any necessary changes.

  • Marketing: With your consent, to send you promotional offers or information about upcoming tours. You can opt out of this at any time.

  • Improving our services: We may analyze user interactions to enhance our website and services, ensuring a better customer experience.

3. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes).

4. Sharing of Personal Data

We do not share your personal data with third parties unless it is necessary for the execution of the tour or required by law. This may include:

  • Service providers: To provide services related to the tour, such as hotel bookings, transportation, or other activities.

We ensure that any third-party service providers comply with applicable data protection laws and that your data is treated securely.

5. Your Rights

As a data subject, you have the following rights:

  • Right to access: You can request a copy of the personal data we hold about you.

  • Right to correction: You can request the correction of inaccurate personal data.

  • Right to deletion: You can request that we delete your personal data, subject to certain conditions.

  • Right to restriction: You can request that we restrict the processing of your personal data in certain situations.

  • Right to data portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.

  • Right to object: You can object to the processing of your personal data, particularly for direct marketing purposes.

  • Right to withdraw consent: If we process your data based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [Your Contact Information].

6. Security Measures

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, access control, and regular security audits.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us analyze traffic, remember your preferences, and improve the functionality of our website. You can control the use of cookies through your browser settings.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you if significant changes are made.

9. Contact

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
Email: info@malex-travel.com
Phone: +4917623348381
Website: www.malex-tarvel.com

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